Privacy Policy

§1. GENERAL PROVISIONS

This Privacy Policy applies to users of the Website at the URL: http://chatriumhospitality.wa.profitroom.com and is effective as of ___. The Controller of the users’ data is: (hereinafter referred to as “We”). Contact details of the Data Protection Officer: ___, e-mail: ___

§2. PERSONAL DATA

Following the implementation of the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons concerning the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation – hereinafter referred to as “GDPR”), we inform you that:

We process data for the following purposes:
1. performance of the contract or taking action at the request of the data subject before concluding the contract (legal basis: Article 6(1)(b) of GDPR),
2. handling inquiries (Article 6(1)(f) of GDPR),
3. handling complaints and claims (Article 6(1)(b) of GDPR),
4. keeping records and fulfilling legal obligations imposed on the Controller (Article 6(1)(c) of GDPR),
5. sending a newsletter (Article 6(1)(a) of GDPR),
6. monitoring and improving the quality of the services – requesting completion of a survey or answering some questions about the quality of the services provided (Article 6(1)(f) of GDPR),
7. displaying personalized commercial information on social networks (Art. 6(1)(a) of GDPR)
Providing data is voluntary, yet essential to use the services. In the case of expressing consent, it is voluntary and expressed by clicking the checkbox that includes the conditions of the consent granted.
If a person has agreed to the processing of data (legal basis: Article 6(1)(a) of GDPR), the data is processed until the consent is withdrawn, but after this period, we have the right to archive information on who and when, and what consent was given (to establish, assert or defending legal claims). In other cases, the data is processed for the period justified by the execution of the purpose (e.g. performance of the contract, answering questions, tax regulations, etc.). The period of processing depends on the possibility of establishing, asserting, or defending claims or when data retention is required due to tax regulations.
You can revoke your consent at any time. Please click on the link, or send an email to: ___.
Each data subject has the right to access, correct, delete or restrict the processing of personal data, the right to object, the right to transfer data, and the right to complain with a supervisory authority.
Transaction data, including personal data, are transferred directly by the user to the payment service provider.
The Website visitors may fill in a form and subscribe to the newsletter and provide an e-mail address and/or telephone number for the automated contact.
The Website visitors may express their consent for Us to run advertising campaigns on social networks targeted based on their email addresses.

§3. DATA RECIPIENTS

We use the services of software and ICT system maintenance companies with whom We have entered into appropriate agreements. These agreements include data processing rules and confidentiality. The data is not shared and none of these companies has the right to process the data in any other way than specified in the contract. Your data, if the company has access to it, may be processed only for the proper provision of services.

§4. COOKIES

Cookies are transferred to web browsers and are then stored in the memory of devices and read by the server each time you connect to the Website.
We would like to point out that storing cookies does not allow us to access your private device or read any data other than the data stored in the cookies.
We use the so-called technical cookies, which enable the correct use of the message transmission and remembering your settings,
and to generate simple statistics of the Service.
We use cookies and data collection technologies to help us analyse traffic on the Website. This allows us to optimize its performance, improve the most popular solutions, and display dedicated messages and offers. You can consent, refuse to consent, revoke consent or manage your settings by clicking here.
We use the following cookies:

Privacy policy

Application of this privacy policy

Purposes for which data are used

The purposes for which we may use the data collected or to be collected by the Hotel are divided into obligatory purposes and voluntary purposes. If the data is to be used for an obligatory purpose, you must provide the data to the Company if you want the Company to provide the services for which you are applying. If the data is only to be used for voluntary purpose, the Company will obtain your consent and you can tell the Company not to use the data for that purpose and we will not do so.

Purposes for which it is obligatory for you to provide the data are:

Handling and following up enquiries and matters related hereto;
Identifying the winners or customers identity when collecting the winning prize or gifts from the company;
Meeting the requirements to make disclosure under requirements of any law binding on the Company;
To process your requests or enquiries;
To process and complete transaction requested by you;
Designing new or enhancing existing services provided by us for guests’ use;
To send your administrative communications, such as information about any account you may have with us or about future changes to this Private Policy statement;
To administer and enforce the rules of contests, promotions and games offered by us and/or the terms of our commercial dealings;
For our internal business and administrative purposes;
To ensure ongoing credit worthiness of you;
To determine the amounts owed to or by you;
To enforce your obligations, including without limitation the collection of amounts outstanding from you and those providing security for you;

Purposes for which it is only voluntary for you to provide the data area:

Sending to you direct marketing, promotional information and / or materials and / or offers and news of hotel’s products and services;
Sending you our future marketing purposes and / or joint promotion with our subsidiaries, holding companies, associated companies, affiliates or in conjunction with products / services offered by our affiliates or business partners; and
Conducting customer and service surveys

Collection of personal information

The term “personal data” in this Policy refers to personal information which is capable of identifying you as an individual. You can visit our website without providing any personal data or information. When we need to collect personal data from you to provide you with a particular service, we will ask you to obligatory supply us with the information we need. Personal data may be collected as part of: (i) fulfilling reservations or requests for information or services, (ii) accommodating your personal preferences, (iii) purchasing our products and services, (iv) registering for our programmed memberships, (v) submitting job applications and (vi) facilitating communications. We may also request your personal data to verify your identity, to protect your interests and implement security measures in compliance with the law.

Types of personal information we collect

The types of personal data that we process include:

Your personal details, contact information, passport and visa information, identity card;
Guest stay information, including the hotels or residences where you have stayed, date of arrival and departure, goods and services purchased, special requests made, observations about your service preferences, telephone numbers dialed and faxes and telephone messages received;
Your credit card details, membership information, account details, profile or password details and any frequent flyer or travel partner programmed affiliation;
Any information necessary to fulfill special requests (for example leisure, travel and guest preferences);
Your reviews and opinions about our services;
Information collected through the use of closed circuit television systems and other security systems; and information relating to the credit of customers.

Notice for Direct Marketing or e-Direct Marketing

We intend to use your personal information (including your name, address, telephone numbers, email and other contact details) to send you marketing communications such as direct-mail, email, telephone calls and SMS containing news, offers, promotions, events to be offered by us or by our business partners and / or our subsidiaries, holding companies, associated companies, affiliates or in conjunction with products / services offered by our affiliates or business partners in relation to the following classes of products and services: travel, transportation, retail, food and beverage, credit cards, financial and investment services, real estate, entertainment, publications, fashion and jewellery, leisure and sports, health and wellness, non-profit and charitable activities, telecommunications, social networking, media and public relations.

We may not use your personal information for direct or e-marketing without your consent. If you do not allow or agree us to use the data, you may opt-out from receiving marketing communications at any time, free of charge, by following the “opt-out” instructions contained in the communications.

Disclosure of personal data

Data held by the Company relating to you will be kept confidential. In cases where the Company do collect the data from you, we will:

tell you (by way of this Privacy Policy Statement or by a separate notification) that the Company is doing so and the use that the Company will make of such data we collect;
where relevant, give you the opportunity to “opt out” (that is to restrict the uses the Company will make of such data);
tell you how the Company will store the data and how you can review, change and delete the data the Company has stored.

The Company may, where such disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the data was collected provide such data to the following parties:

any subsidiaries, holding companies, associated companies, or affiliates of the Company;
any agent, contractor or third party service provider who provides services to the Company, its subsidiaries, holding companies, affiliates, and associated companies in connection with the operation of their business;
any credit reference agencies, in the event of default, to debt collection agencies; and
any other person or company who is under a duty of confidentiality to the Company, its subsidiaries, holding companies, affiliates, and associated companies and has undertaken to keep such information confidential.

Access and correction of personal data

Our commitment to data security

To maintain the accuracy of your personal data, as well as preventing unauthorized access to and ensuring the correct use of your personal data, we have carried out appropriate physical, electronic and managerial measures to safeguard and secure the personal data we collect. These measures are subject to ongoing review and monitoring. Whilst we make every effort to protect your personal data, no security measures can guarantee that your personal data and information will not be subject to interference, misuse or hacking and we shall not be responsible for any loss, misuse or alteration arising as a result of such incidents.

Privacy Contact Information If you have any questions or comments about our privacy policy you may contact us at:

Chatrium Hotels and Residences,
28 Charoenkrung Soi 70,
Bangkholame Bangkok 10120, Thailand
Tel: +66 (0) 2 307 8888
Fax: +66 (0) 2 307 8899
Email: privacy@chatrium.com

Anonymous browsing

Cookies policy

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: www.chatrium.com
Your current state: Allow all cookies (Necessary, Preferences, Statistics).
Your consent ID: 8PR7ZqiC05iOb5s4nvVlwaea+f57roP+8OujZcA74Q1r4z5NyBEcUQ==Consent date: Thursday, September 5, 2019, 9:12:46 PM GMT+8

Account and data deletion

Personal Data Protection Act (PDPA) Compliance Statement

At Chatrium Hotels & Residences, we are committed to safeguarding your personal data in compliance with the Personal Data Protection Act (PDPA) of Thailand. This statement outlines our practices and principles regarding the collection, use, storage, and disclosure of personal data. By using our services, you acknowledge and consent to the terms outlined below.

1. Collection of Personal Data

We collect personal data necessary to provide you with our services, including but not limited to:

Full name, contact details (e.g., phone number, email address, mailing address),
Identification details (e.g., passport or ID number),
Financial information for booking or transactions (e.g., credit card details),
Preferences for stays, dining, and special requests,
Information collected through cookies and online tracking for website optimization.

2. Purpose of Data Collection

Your personal data will only be used for the following purposes:

To process bookings, reservations, and transactions,
To enhance your experience during your stay or visit,
To provide personalized offers, promotions, and services tailored to your preferences,
To comply with legal obligations, including those required by government authorities or regulators,
To improve our services through surveys, feedback, and analytics.

3. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and as required by applicable laws and regulations.

4. Disclosure of Personal Data

We may share your personal data with:

Affiliate hotels and residences under the Chatrium Hospitality Group for seamless service delivery.
Third-party service providers (e.g., payment gateways, travel agencies) under strict confidentiality agreements.
Regulatory bodies, law enforcement agencies, or legal advisors as required by law.

5. Your Rights

You have the following rights concerning your personal data:

Right to Access: Request a copy of your personal data we hold.
Right to Correction: Request the correction of any inaccurate or incomplete data.
Right to Deletion: Request the deletion of your personal data under certain conditions.
Right to Withdraw Consent: Withdraw your consent for specific uses of your data.
Right to Data Portability: Request the transfer of your data to another party. To exercise your rights, please contact our Data Protection Officer (DPO) at the details below.

6. Security Measures

We implement robust security measures to protect your personal data against unauthorized access, loss, or misuse. These measures include encryption, access control, and regular audits of our data handling practices.

7. Use of Cookies

Our website uses cookies to enhance user experience and analyze website performance. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

8. Contact Information

If you have any concerns or inquiries about how we handle your personal data, please contact:

Data Protection Officer (DPO)

Email: info.chr@chatrium.com

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or regulatory requirements. Any updates will be published on this page, and the "Last Updated" date will be revised accordingly.

10. General Data Protection Regulation (GDPR)

As per the General Data Protection Regulation (GDPR), you have the right to amend or delete any personal data or information you may have previously shared with us and which is stored on our website. This deletion / amendment will be carried out within a 24 hour period. Do note that any information removed is that which has been collected only through our website and not by any other means (guest management system, etc.).