Book directly with Chatrium Hotels & Residences for the best rate and the best service — guaranteed. If you find a lower publicly available rate elsewhere within 24 hours of making your reservation, we will match the lower rate, subject to the following terms and Conditions:
Terms and Conditions
- The Best Rate Guarantee applies solely to reservations made at Chatrium Hotel and Residences through www.chatrium.com & www.maitriahotels.com or official Chatrium hotel websites.
- The Lower Rate must be for the same room type, at the same hotel or resort, with the same dates and length of stay, same number of guests, with a similar view or room , same designation as either cancellable or non-cancellable, same advance purchase policies and the same terms and conditions governing the room rate.
- The Best Rate Promise does not apply to rates found offline, negotiated corporate rates, group rates, packaged rates, rates quoted on direct mail or electronic mail solicitations, rate of membership of particular associations or special programs or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time the claim is processed.
- Rate comparisons will be made net of taxes, gratuities, service charges, early departure fees, or other fees and incidental charges. Free breakfast and free or discounted amenities or services offered as part of the Lower Rate will be excluded from the rate comparison.
- If the competing rate is in a different currency, it will be converted using the exchange rate available at the time the original reservation was made, and claims based solely on exchange rate differences may be denied.
- We may deny a claim where the difference between the rates is less than one Percent (1%).
- A claim must be submitted through the official Best Rate Guarantee claim form on the Chatrium website by completing the required fields, agreeing to the Terms & Conditions, and submitting the form. Claims must be submitted within 24 hours of the reservation being made and at least 48 hours before the standard check-in time, and verification will be completed within two (2) business days of receiving the claim. A claim will be accepted in all languages supported on Chatrium website.
- We reserve the right in our sole discretion to determine the validity of any claim and whether it meets the Terms & Conditions. Any dispute arising out of or related to the Best Rate Guarantee and the Terms & Conditions must be brought against the Hotel at which the reservation was booked in the courts of the city in which the Hotel is located and is subject to its local law. Such dispute must be brought in a party's individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
- To the extent permitted by law, we reserve the right to revise, amend, supplement, suspend or discontinue the Best Rate Promise at any time in our sole discretion and without prior notice. This will not affect claims which have already been submitted to us in accordance with the Terms & Conditions.